We were delighted when we received this thank you note from a happy customer:

Dear Specsavers

We have been coming to you for years and we have always been treated with respect. I would like to pay thanks to all the town shop for their patience with me.
Rose has become almost like a family member she has been there so long. It’s always nice to talk to her - she treats us more like friends than customers. I would also like to thank Lauren, the optician, for her patience and the way she made me feel relaxed.
Also Tracey on reception - nothing is too much trouble for her. I can assure you that it is sincerely meant when I say it is always a pleasure.

 

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