While Specsavers on Fore Street is closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and to support local key workers.
Already, the Specsavers team in Totnes have been able to offer professional optical and audiology services in a number of urgent instances.
Busy helping the local community
Recently, the team were able to provide some emergency replacement glasses for a young customer with Down’s Syndrome, as her lenses were scratched beyond repair.
And another customer in her eighties was delighted when the store were able to see her to examine a painful eye, despite the lockdown. Having been social distancing and not left home during lockdown, the team were able to arrange her an appointment at a time when no other customers were in store and with all staff in full PPE. The team found no serious underlying issues, and a later referral to the Hospital Eye Service concluded that the customer was in fact dealing with recurrent inflammation from her youth.
Open for care
Winnie Maina, store director and optometrist at Specsavers Totnes, said: ‘We’re delighted to have been able to support our local community and key workers with urgent and emergency eye care and hearing services, here in Totnes.
‘We have been working between stores and attending to all communications in, via email, telephone and on the door – and I have to say, the team here have done it all with great spirit.
‘We are closed for routine appointments at the present time, but we are still very much here to support people with their essential eye and hearing care needs, so please give us a call if you need us.’