A Selfless Specsavers manager came to the rescue of a woman who broke both her arms and was rushed to Torbay Hospital.

Kay Rangasamy, from Kingskerswell, was putting out the recycling bins one night when she tripped and had a violent fall. She was in terrible pain and had to be rushed to hospital by paramedics, who gave her gas and oxygen. Hospital doctors discovered that Kay had suffered four breaks and a dislocation – and on top of everything else, her glasses were badly damaged, leaving her with severely limited vision.

Kay’s partner, Martin King, visited the Willows Specsavers store to see if there was anything they could do, and manager Hannah Hambly-Brooks didn’t hesitate in volunteering to take her trusty tools to help Kay in her hour of need.

Surprise visit

Kay said: ‘When I had the fall I remember hearing this screaming and realising it was me. I was in so much pain. So to then be in hospital in all that pain and unable to see properly, it was scary. But I never imagined an optician would come out to see me. Hannah had never even met me before. It was amazing.

Kay continued: ‘When she got there, the hospital wasn’t allowing visitors on the ward, so she had to fix my glasses on a window sill in the stairway. It didn’t seem to faze her at all. She just got on with it. When she’d finished my glasses, they were virtually perfect. I don’t know how she did it. She went more than a little way out of her way to help me. I don’t think many would’ve done what she did, and I can’t thank her enough. She was really lovely, and she even bought me flowers and a box of chocolates afterwards. I couldn’t believe it. I’m so grateful for everything she did.’

A word from the store

Hannah, who is a Fellow of British Dispensing Opticians and has years of experience as a dispensing optician with Specsavers, was appointed as manager of the Willows Specsavers store in January.

She said: ‘When Martin came in and told us about what had happened to Kay, I just wanted to do what I could to help. I’m passionate about people’s eye health, and I knew how unpleasant it would’ve been for Kay to be without her glasses for the three weeks she was in the hospital. I’m happy that I was able to improve her quality of life at a very difficult time for her. Wherever possible, we’ll always try to help a customer when they’re in need.’

All Torquay Willows Specsavers store information

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