The team at Chester were delighted to receive this letter from happy customer, Mrs Silvestri.
The letter reads...
We were so pleased that we popped into the Specsavers Chester store yesterday, the service we received was simply fantastic and we felt completely taken care of. Optician Emma was simply wonderful, she was so brilliant with my three-year-old, even when she had to put drops in her eyes. My daughter shouted and kicked but Emma didn't bat an eyelid, she was so calm and patient. Her expertise was also second to none and she really took the time to explain everything and reassure us as parents in such a professional but friendly and caring way.
I'd also like to commend Juliya who helped look after us, and also Richard Simmons who fitted my daughter's glasses and helped us choose frames. His years of experience were plain to see and he gave us top advice. In the end we walked away with an extra pair of glasses because we were just so happy and comfortable with his advice. So he's not just a consummate professional but a great salesman too! The best salesmen just help the customer find what they really want, which is exactly what he did. A big thank you to Specsavers, and especially Emma and Richard, for giving us a positive eye test and glasses experience like we've never had before.
Thank you for your kind words, Mrs Silvestri!
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers.
If you've had an experience you'd like to share please visit our online feedback page.