We recently received a lovely thank you note which read:
‘Thank you for the excellent service I have received. The eye test was the most comprehensive I have ever had; taking care to check for medical conditions like glaucoma and cataracts.
They also correctly diagnosed that I suffered at the time from high blood pressure. A few months ago I snapped off the plastic end piece on one arm of the glasses.
I went back to Specsavers and the staff were helpful and polite, and replaced the piece for free within 10 minutes. This is great service.'