A customer was delighted with the service she received after a member of the team from Specsavers in Telford hand delivered her new pair of glasses.
Bad weather conditions had made it difficult for 84-year-old Thelma Stanley to travel to the store, so Caroline Princep-Beresford, a dispensing consultant visited Thelma to personally deliver her new specs. She was extremely pleased with the level of care provided and invited Caroline in for a cup of tea and biscuits.
A word from the store director
‘Our team is dedicated to going above and beyond expectations when it comes to customer service,’ said Specsavers Telford store director, Vinay Najran. ‘Our customers and the community are extremely important so us, so it’s great that we can provide a service tailored to their needs. We hope that Thelma is enjoying her new glasses.’