Store receives excellent customer service feedback
Specsavers in Dumfries has been commended for its excellent customer service.
Staff at the store received two very positive online comments from customers who were delighted with the service provided.
One customer – who has a rare eye condition, as do her two children – said the store has given them help and care over the years.
The customer commended staff on their ‘professionalism, endless kindness, expertise and help that goes above and beyond the call of duty’ and said every member of staff she dealt with had been ‘simply excellent’.
Optometrist Elaine Campbell also received particular praise, being described as ‘exceptional’.
Helpful and polite staff
Another customer commented on the store’s ‘helpful and polite staff’ and the advice given on what frames suited her face shape.
Jill Dickson, store director at Specsavers Dumfries said: ‘It’s always great to receive feedback from customers and we’re absolutely delighted with these comments.
‘Our customers are at the heart of what we do and providing excellent service is very important to us.’