Whilst lockdown is easing, there is still a risk to vulnerable people who may be self-isolating or shielding at home. Because of this, Specsavers have joined forces with the Royal Voluntary Service to offer a new service to elderly customers feeling the impact of isolation.
While local stores have been calling customers throughout the lockdown phase, community care calls will now be made to thousands of vulnerable people who may have missed their regular sight and hearing tests over the last few months.
New norms of RemoteCare
Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘At home consultations are set to be the norm for the foreseeable future, so services like care calls and RemoteCare, where customers can speak to an expert directly, will be essential.’
Giles Edmonds, clinical services director at Specsavers, said: ‘We have been exploring innovative alternatives to in-person appointments. This is clearly significant given the present restrictions, but it is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.’
London stores keen to support the local communities
Although the calls are looking into eye and ear health of customers, the calls will also act as a way to reassure those who are feeling isolated or lonely.
If further care is needed, store colleagues can arrange a follow up call via RemoteCare, a new video and telephone consultancy service recently launched by Specsavers.