We recently received a positive letter from one of our happy customers which read:

'I was greeted by a friendly smile and I was dealt with immediately. I was not kept waiting. I spoke with four members of staff, and each of them was friendly and professional.

The optician was friendly and I was pleased with the service she gave. I was helped by a member of staff to choose a pair of glasses and an order was placed. When I came in to collect my glasses I was again greeted by friendly staff and dealt with straight away.

After wearing my glasses for a couple of hours I was getting headaches so I returned to the store a week later to discuss this with staff. You dealt with me personally and were thorough in your assessment of my glasses in which it was deduced that the arm needed altering which you did there and then.

I have had no further problems with them. Overall I was pleased with my customer experience and surprised at the level of professionalism.

The whole look and feel is what you would expect it to be; professional, friendly and properly trained staff.'

Mrs J, Ellesmere Port

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