We are always delighted to receive letters praising our staff:
I visited your store for a sight test following a cataract removal. I persevered with the prescription for two or three days but was constantly troubled by double vision and so returned to the store when I was seen by your dispensing assistant Leanne.
Dealing with her was of the utmost pleasure and she dealt with me in a most polite yet quietly professional manner, making several minor adjustments to the glasses but finally decided that I should be re-examined by your optometrist Mr Ward.
Today I called at the store to collect the newly prescribed glasses as there had been a minor error in the original prescription and I specifically asked that I be seen by Leanne which was granted.
I cannot praise this employee highly enough and please let her know of my good wishes for her future with your organisation.