Staff member commended for calm, efficient action
We have received a nice thank you card from a customer who was seen by dispensing optician, Tom Court, recently.
The customer visited the store with a concern about flashing lights in hers eyes, on a Sunday after the optometrist had gone home.
Tom gave the patient excellent advice and recommended she visit eye casualty.
The patient attended the hospital and was found to have a detached retina, which was able to be treated straight away.
‘I would like to commend your efficiency and very kind caring manner. I know my condition was quite serious but you were able to portray that in a kind manner without panicking me.’