The team at Specsavers Uckfield are guaranteed a gold star with their training and development thanks to Suzanne Diamond-Wall.
That is because Suzanne, the lab manager at the store, has just achieved gold status as an in store trainer for Specsavers.
Supporting the team
Alongside her normal day job, Suzanne is responsible for identifying areas where other members of the team need to develop their skills – and then for finding ways for them to fill the gaps.
The Specsavers training course for in store trainers is designed to give them the skills and knowledge they will need to support others.
Badrinath Mohandas, store director in Uckfield, said: ‘Suzanne works really hard at both of her roles with us, and we would like to congratulate her developing her skills as an in store trainer.
‘The work she does helping the team develop makes them even more able to satisfy the needs of our customers, so everyone is happy. Long may it continue.’