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A wonderful experience

20 February, 2017
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The team at Specsavers in Tamworth has been praised for their outstanding levels of customer service.  

‘I just wanted to say what a wonderful experience your store created for my five-year-old daughter. 

‘We visited the store with a prescription from the hospital to select new frames. My daughter was greeted by staff and helped to select frames from a lovely lady who was very helpful and very friendly. We were then joined by another member of staff who was able to check children's glasses.

'She engaged with my daughter beautifully and took the time to make conversation with a shy little girl. Her treatment in the store kept her chatting all day about the fun she had.'

Your customer service is the reason why we return

‘Customer service like this doesn't happen everywhere but it's exactly the reason my whole family return over and over. Thank you for giving my daughter such a joyful experience and of course, a Christmas chocolate on the way out.’

Lucy, Tamworth 

It’s great to receive feedback like this about Specsavers staff members, keep up the excellent work!

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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