How did you end up in your current role?
I was recruited by an agency fairly recently - joining the Tunbridge Wells team initially in 2014 and then moving to the Swanley store which opened in 2017.
I have a lot of experience in retail management, having spent nearly five years before joining Specsavers with a leading craft retailer and four years before that with a high street chain, both as an area manager. Before that I was with a leading supermarket chain for 17 years.
I have been with Specsavers for nearly three years now, and I love it. Definitely the best job I have ever had.
If you could have any other job in the world, what would it be and why?
I would love to be a Formula One racing driver, because I like going fast. Within the legal speed limit, of course.
What is the biggest challenge of your role?
It is important to remember that within a large staff team, you are actually managing a lot of individuals (43 at the last count across the Swanley and Tunbridge Wells stores). That means it can sometimes be challenging to balance the needs of everyone within the team with the needs of our customers.
We think we do a pretty good job of it. Our staff are happy and our customers keep coming back, but we are always looking for ways to improve.
If you could have anyone at all come into one of your stores for an eye test, who would it be and why?
ET – the Extra Terrestrial. His eyes definitely do not look right to me…
What does an eye test involve?
Typically you will have a pre-test including having a puff of air blown onto your eye and checks to see how long or short-sighted you are. Then our optical assistant might take a picture of the back of your eye to look for any changes in eye health.
After that, one of our experienced optometrists will check the health of your eyes – and the quality of your vision – in detail. If you need glasses, our friendly store team will help you pick out the perfect frames for you. And if you prefer to go for contact lenses, we can help you out with those too.