Local opticians scoops customer service honour
Customers across Lanarkshire and beyond have helped Specsavers in Rutherglen take a top customer service accolade.
In 2016, the Stonelaw Road store received fantastic feedback through Specsavers’ Maze customer service feedback portal. Customer responses across a selection of categories helped the store score higher than any other store in Scotland – and across the UK as a whole.
A word from our store director
Specsavers Rutherglen store director Peter Beaton said: ‘We’re extremely proud to have come out top for customer service in Scotland and across the UK last year.
‘Our customers are at the centre of everything we do, so knowing that they’re giving us fantastic feedback makes us really happy, and shows us that we’re working well together as a team.
‘Maze feedback so far this year has been very positive, so we’re hoping for a good cumulative result again at the end of this year.’
Maze surveys are emailed to customers after in-store appointments. Every customer who completes a customer feedback survey and leaves contact details goes forward into a prize draw to win £500.