News

Spotting good customer service

10 July, 2017
A couple praised the team for their high level of service
A couple praised the team for their high level of service

A couple who recently visited the Specsavers Norwich store were highly impressed with the level of service they received. 

In particular, they praised one staff member for the time and attention she spent ensuring tests were conducted carefully and offering style advice for the perfect frames.  

Spot good customer service 

The customer said: ‘My husband and I have had excellent attention and patience from your wonderful dispensing optician Michelle Bertone. She has always been extremely patient and very helpful and, as we have been in retail business for many years, we know how to spot good customer service!’

Aileen, Norwich

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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