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Professionalism shines through

22 February, 2017
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Specsavers prides itself on great customer service and the Lowestoft store are a shining example

Each Specsavers store prides itself on its next-to-none level of customer service, and a recent glowing review of the Lowestoft store and one staff member in particular proved to be a shining example. 

‘I recently visited the Lowestoft branch of Specsavers and I would like to say how thrilled I was at the level of service in the store. From start to finish, I was made to feel very welcome and my eye test itself was very efficient and was conducted in a very professional manner.

Picking glasses is usually a daunting process

'I would like to make special mention to Angie, who helped me pick my frames. Picking my glasses is a usually a very daunting process for me and I have been let down before by poor customer service, particularly as you can sometimes feel like you are being rushed. I'm happy to say that this was not the case this time as Angie was very polite, warm, friendly and above all, exceedingly helpful.

'I cannot praise this wonderful member of staff enough and I would be grateful if you could please pass my thanks on to both Angie and the rest of the Lowestoft team for a great experience!’

Mr Whitlock, Lowestoft

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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