Staff deliver patience and kindness
A member of staff at Specsavers in Leamington Spa has been praised for outstanding levels of customer service:
‘I visited the store for a contact lenses trial and was really impressed by the standards of the service your staff delivered. I really wanted to express my sincere thanks to everyone, in particular to the gentleman who helped me directly, John.
'It was the first time I’d ever put in contact lenses as I needed to have surgery and wouldn't be able to wear my glasses for 2 months. I was quite anxious and frankly, I thought no one would ever manage to put these contact lenses in for me! But John not only managed to do it, he did so with so much patience and kindness!
Now a happy daily user of contact lenses
'You have there an incredibly good member of staff. Thanks to him and his encouragement, even though I struggled for a bit, I am now a very happy daily user of contact lenses.
‘He does a great job, and it is so much appreciated. I feared someone would get impatient and upset after having to try more than three times, but I came out reassured and feeling understood.
Virginie, Leamington Spa
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.