To better understand the needs of customers with dementia, the team at Specsavers Kilmarnock have completed a course with Dementia Friends Scotland.
The training initiative, run by the Alzheimer’s Society, aims to raise awareness and understanding of the condition and help people to be better equipped to support those living with dementia.
Jim Baird, a representative from Dementia Friends, visited the Kilmarnock opticians recently and led a session with the team before the store opened for the day.
Highly beneficial training
Myra Smith, director of Specsavers in Kilmarnock, said: ‘Being more aware of dementia is an incredibly positive development for our team and our offering to customers.
‘The practical solutions and advice that Jim offered the team have been hugely beneficial.’
Specsavers Kilmarnock also submitted an environmental audit to ensure the flooring, lighting and layout of the store was as dementia friendly as possible.