Customer service impresses again
Specsavers in Bromley has received yet more good feedback on the fantastic levels of customer service displayed in store.
Attentive & impressive
‘I recently purchased some glasses from the store and was dissatisfied with the weight of the thinnest-possible glass lenses (the fact that the glass is thinner but more dense was not made clear). I returned the glasses and was really impressed by the way in which the staff at the store - Theresa in particular - addressed the problem.
‘They were very attentive and came up with multiple alternative ways of improving the situation (re-fitting the frames, shaving down the lenses, before offering to revert to lighter plastic lenses).
‘Despite the fact that my purchase didn't quite go to plan, I was very impressed by the level of service - even when the store was busy - and will definitely not hesitate to return in future.’
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At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.