A customer who visited Specsavers in the Broadwalk Centre for the first time has shared their fantastic feedback.

Two members

'I want to praise two members of your team - Annand who did my eye-test and Uday who assisted me at the store.

'Previously I'd had a eye test performed in Vision Express but the service received by Annand was immaculate; he genuinely showed an interest in my day to day life, asking about what I do for a living, the plans I had after and had top notch banter and was very honest in saying my sight wasn't the worst however he showed the difference glasses could make to my sight - so thank-you Annand.

Special attention

'I'm more so pleased to advise that Uday made the service I received extra special. Uday booked my initial appointment and a few days later he remembered me when I entered. When I came to the store, the second he saw me, he sat me down and immediately showed me a selection.

'Me being so picky, he was so honest in what suited me and what didn't. I'm not the easiest customer however he stepped up to the challenge and he was so patient and extremely funny.

Honest service

'Instead of Uday persuading me to purchase a pair of glasses he could see I wasn't too keen on, however, Uday advised they will have delivery for other models during the week and I could visit him the following weekend to select a pair.

'I appreciated Uday attending to my needs (aka pickiness) and not forcing a sale and being genuine enough to invite me to see a wider selection.

'I will certainly be visiting the store in the weekend, and regardless of how basic looking the Specsavers range is, I will certainly be purchasing a pair solely on the basis that Uday helped me. He's an asset to the company and deserves praise for such natural honest service.

'Many thanks for your assistance Uday.'

Ms. Luljeta, Edgware

At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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