The team from Specsavers in Bodmin are celebrating after being awarded for excellence in people development at the company’s 2016 awards evening.

Stiff competition

The store on Fore Street beat hundreds of other Specsavers stores to the title at the company’s Awards for Excellence following its achievements in company assessments and customer satisfaction surveys.

Store director, Carl Grobler, said: ‘This is fantastic – the best thing ever! It’s our team who have made it possible, though.’

Judges insights

Judge Gill Palfrey-Hill, Director of People Development and Talent, explained why the store was selected: ‘Bodmin impressed the judges with their relentless drive to develop their people in line with the growth ambition of their store and their town.

Louise Dark, qualified dispensing optician created a robust and comprehensive system that ensures everyone in store has a five-year goal-plan that can be self-led, yet aspirational. This plan was implemented by in-store trainer Lauren Icke who also leads a creative and aspirational training programme in store.

The store partner, Jo McLean, lives and breathes people development and is constantly looking for new ways to support her staff to achieve their professional and personal ambitions.

They were one of the first stores in the Specsavers group to embrace the Specsavers Optical Retail apprenticeship and continue to use this as a way of bringing new talent into the business. When we visited this store, we were struck by the way that every single member of the team understands their role, their future role and how they can support each other to grow.’

The awards ceremony

The awards were hosted in Birmingham and celebrated those stores across the United Kingdom and Republic of Ireland that demonstrated a stand out performance in various areas of the business in 2016.

All Bodmin store information

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