Ballymena scores top marks
Specsavers Ballymena is celebrating its commitment to customer satisfaction with a top internal award presented by Nikki Gardiner, Specsavers Regional Relationship Manager for Northern Ireland.
Congratulations for highest levels of customer satisfaction
Nikki explained: ‘Every quarter, Specsavers awards certificates in recognition of the top performers in each area of its business. The Maze Customer Satisfaction Index results identify the stores in each division who deliver the highest levels of customer satisfaction. The Ballymena store is to be congratulated for beating stores across the entire island of Ireland to win the accolade this quarter.’
Praise for team
Adrian Murdoch, store director, continued: ‘I am very proud of our team who always aim to put customer service and satisfaction levels first and we are delighted that our efforts have been recognised by this award.
'We were also recently given a ‘Do Best What Matters Most’ prize for receiving top marks from 100% of customers surveyed for meeting their individual needs and preferences as well as being available. Both accolades are great for my colleagues and I would like to thank all our customers for providing such positive feedback.’
The Maze Customer Satisfaction Survey is emailed to customers 14 days after an initial glasses visit and 48 hours after a contact lens or hear care visit. The feedback is reviewed immediately with follow-up if necessary regarding any concerns and collected centrally to influence continual service improvement.