News

Meet the store director - Sneha

23 November, 2017
Store director Sneha Pancholi at Specsavers Acton
Sneha has worked for Specsavers since 2004

What made you want to work in optometry?

I started off doing work experience in my local opticians when I was 15.

One day a child was collecting their glasses. When my manager gave that child their glasses to wear, the excited expression on the child’s face was so heart-warming.

I knew at that moment that this was what I wanted to do. Doing a job that meant something and would help change and enhance people’s everyday lives. Making a difference.

From there I went to Anglia Ruskin University. I studied optical management, and qualified as a dispensing optician with an honours degree. I have been qualified since 2004, and have worked for Specsavers ever since.

Do you wear glasses yourself?

I have actually worn glasses since I was 11. The styles have definitely changed over the years, although some seem to come back around again.

Back then, I used to wear the children’s NHS gold rim aviator styles, which are the height of fashion these days.

Now, I have various different styles of glasses in different colours to suit my moods, just like shoes.

Which are your favourite glasses that you have in store?

I like the Nicole Farhi range. They have smaller sizes and a strong feminine look. I am quite long-sighted, so they house my prescription nicely and are very lightweight.

And what is your favourite thing about your job?

Creating customer satisfaction - when our customers are happy and show appreciation for what we do for them, it is the best feeling in the world.

We get a lot of great feedback for what we do via our online surveys, and it is great for the team here to see that we are doing a good job.

I also like the fact that having my own store means that I can give back to the local community here in Acton.

Why is it so important for people to have regular eye tests?

Eye tests can really make a difference to your health. On a daily basis, the better you can see the more you can enjoy your life.

But eye tests can also provide an important early warning about conditions like glaucoma and even diabetes.

You should have one every two years, unless you have been told you need one more often, and our tests are relatively quick – despite being really extensive – and entirely painless. 

All Acton store information