When a local nurse lost her specs on a shift at work she began to panic – but fortunately the team at Specsavers Loughborough were able to help.
The nurse had just finished a shift when she realised she was missing her specs – and with most opticians closed due to the pandemic, was concerned about finding a replacement pair quickly so that she could continue her vital work.
Fortunately, her regular opticians, Specsavers in Loughborough, were still open for essential or urgent eye care and so after a call to the store, she was relieved to hear that they could help.
‘The staff were amazing and so helpful, they managed to locate the same frame and lenses as my missing pair and advised they could be ready within an hour,’ she commented. ‘They even then went the extra mile by offering to drop them at my home address – but as I was passing, I said I’d pick them up. At the store they were incredibly reassuring, practising social distancing measures and offering me hand sanitiser. I was so impressed by the exceptional customer service at a time when we are all learning to work in different ways.’
A word from the store director
Specsavers Loughborough store director Paul Cooper, added: ‘We’re delighted that we could help out. Despite being closed for routine testing we are open for care – particularly for key workers or those suffering from vision issues which are concerning them. It’s challenging times for us all, and I’m so very proud of the team who maintain their commitment to offering the very best service.’
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.