Specsavers Stirling is praising its staff for looking after the optical needs of some of the city’s vital key workers and for helping to ease some of the pressure on the NHS by providing essential community eye care.
The store has been on-hand to help several customers through emergency appointments since the store closed to all but emergency and essential eye care, and has helped the community and key workers who couldn’t function without the opticians’ help.
Specsavers stores, in line with government guidelines, have suspended routine testing for the foreseeable future but emergency eye care is still available to those in need.
Over the last week, the team in Stirling have carried out a consultation with an NHS nurse, providing her with a new prescription and glasses to continue her invaluable work at the local hospital.
Similarly, a lorry driver who was in desperate need of contact lenses was seen and prescribed new lenses allowing him to continue delivering food to supermarkets.
Additionally, the store has been hand-delivering orders and using an express service where they can offer guidance and reassurance via telephone and then the customer, or someone on the customer’s behalf can collect glasses, contact lenses or batteries for hearing aids at the store’s front door.
A word from the store director
Store director, Susanne Akil, said: 'We are closed for business but we are open to ease the burden on hospitals and to take as much pressure off of frontline staff as possible.
'We have been offering a home delivery service for elderly customers in isolation – a service which is not usually available but we are committed to going over and above to ensure we are there for those in need.
'Any key workers should know that we will do our utmost to help them as we cannot thank them enough for their invaluable work during this pandemic, and we are also here for the wider public in the case of eye care emergencies.
'I also cannot praise my colleagues enough for the hard work they have been putting in over the last week – it is incredibly admirable as they too are putting themselves on the frontline to help the community.'
Every customer with new glasses to collect has been contacted to ensure they have glasses to use in the meantime and have been asked to call the store if anything changes.
Specsavers will then arrange express collection, delivery by a team member or will post out orders to customers. The store is also calling all contact lens customers who cannot attend for routine aftercare so that they can continue to support and maintain contact lens supply temporarily.
Specsavers staff are classed as key workers in order that they can provide this important emergency and essential eye care. This allows stores to support other key workers who couldn’t function without an opticians help and people who would come to harm without eye health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
To speak to a member of the team for emergency advice, please contact Specsavers Stirling on 01786 448 884.