The team at Specsavers Pontypridd are still providing essential care and supporting key workers, despite being closed for routine eye and hearing tests.
Going above and beyond for the community
The teams have already helped a number of local residents with urgent issues, including a care worker who visited the Pontypridd store after her glasses had broken. The woman, who suffers from double vision and was unable to have her regular tests at the local hospital, was able to get a new pair of glasses in-store, enabling her to resume key work.
The team also helped a 93-year-old Ferndale woman who needed replacement batteries for her hearing aids but was self-isolating. Unable to call on family support, as her son lives in Berkshire, the audiology team jumped immediately on the problem and delivered the batteries straight to her door.
Customers are encouraged to call their local Specsavers store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
If anyone is required to attend the store, they will be asked to do so, with key workers being prioritised. Any face-to-face contact will be minimal and will be handled in line with current government guidelines.
‘We are still open for care’
Geraint Jones, store director in Pontypridd, says: ‘With health services across the region being stretched to their limits, it is up to us to do what we can to ease pressures and help those in our community at their time of need.
‘We want to remind the community that, if something happens to your vision or hearing that is causing you significant issues, we are still open for care – just give us a call and we will do what we can to help.’