Specsavers in Runcorn has promoted Briony Jones to Audiology Partner after 12years with the company. Briony began working at Specsavers aged 15 as part of her school’s work experience.
After falling in love with the industry and proving her passion for providing quality healthcare to customers, she was offered a Saturday job as a receptionist at her local store. Then, upon completing her GCSE’s a year later at age 16, Briony swiftly took the ambitious move from part-time receptionist to full-time optical assistant at the Specsavers Wrexham store.
In 2012 Briony trained as an audiology assistant and found the field fascinating: 'I didn’t expect it but I got the bug for hearing and I knew straight away that I wanted to learn more and progress as quickly as possible.
'From there I went on to qualify as a hearing aid dispenser and then last year I began the process of becoming an audiology partner through the internal programme Pathway [a 24-week course to train employees to become joint venture partners]. The training involved courses, on-the-job training and a role play-based exam, and after a small delay due to Covid, I found out this month that I passed.'
Day-to-day, Briony works between Specsavers in Runcorn, Cheshire Oaks and Ellesmere Port, as well as completing admin and undertaking home visits for those that can’t come into store.
'I really like connecting with customers, chatting with them and building up a rapport. Fitting people with hearing aids and seeing how quickly it improves their quality of life is so rewarding.'
Recently, demand for the niche service of ear wax removal has increased dramatically. Briony says: 'We’ve seen a massive increase in our wax removal services recently, especially with local GPs being closed. I think with so many families being in close proximity to each other over lockdown, people have been made more aware of any hearing issues they may have been experiencing.
'Ear wax removal is a really satisfying job to do – the relief the customer experiences is so immediate and it feels so good to be able to help them.'
In her new role, Briony encourages local residents to make their personal health and hearcare a priority: 'The pandemic has brought about a lot of uncertainty and unease for all of our customers, many of whom are elderly and vulnerable. We continue to urge the community to look after their hearing by booking a test if they are having issues.
'Our team will work with you to assess your hearing and create a treatment plan that works for you. We never want to be a high-pressure sales environment, we just want to ensure people are looking after their hearing, especially in these worrying times when hearcare may take a back seat.'
For more information, contact Specsavers Runcorn on 01928 716 200 or book online: