During lockdown, the Specsavers stores in Somerset have been supporting their elderly and vulnerable customers through urgent and essential care – and now they are going one step further.

They have teamed up with the Royal Voluntary Service to send postcards to thousands of elderly and vulnerable customers containing details of key charity support groups. They were designed by a competition winner, nine-year-old Jazmine Hodding from Suffolk.

Community calls service

And they are launching a community care calls service to make contact with vulnerable people who may have missed their sight or hearing tests over the last few months due to lockdown.

The calls are also designed to give people who might feel lonely or socially isolated a friendly contact with the outside world. If further care is needed, store colleagues can arrange a follow-up call via the new Specsavers RemoteCare service.

Working together

Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘At home consultations are set to be the norm for the foreseeable future, so services like care calls and RemoteCare, where customers can speak to an expert directly, will be essential.

‘Care calls goes beyond simply identifying a wider sight or hearing need. Many older people are missing human interaction and something as simple as a friendly phone call or receiving some cheerful post can really make someone’s day.’

Open for care

While the Specsavers stores across Somerset are currently closed for all routine sight and hearing tests, they are open for urgent and essential care including eye and hearing problems, and problems with glasses, contact lenses and hearing aids.

So if you need assistance, you should give your local store a call.

Find your local store

Back to News