Service praised by customer
A customer of Specsavers Swansea has praised a member of staff for her help when she was ordering contact lenses.
‘I'm a patient at the Swansea Kingsway store. I'm just writing this feedback regarding the excellent service I received from your employee, Jayne.
‘I had rang up the store regarding ordering my contact lenses; I was really worried as I needed them desperately as I had lost my only pair of glasses and was wearing my last pair of contacts.
‘She done me a massive favour by ringing up the Gorseinon store for me (she knew they stocked my contact lenses) and reserved a box for me ready to pick up whenever I wanted!
‘If I hadn't had received my contacts lenses I wouldn't even be stepping foot out of my house. I really appreciated her going out of her way to help me. Thank you, Jayne.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.