An 89 year old resident at Abbeyhill Trust Housing in Edinburgh with profound hearing loss needed an urgent hearing aid repair and thanks to the emergency hear care provision at Specsavers, her aid was fixed and returned within 24 hours.
Hellen Wallace, Trust Housing coordinator, said: ‘This resident is partially blind, suffers from poor health and has profound hearing loss so it was really important that we could arrange a repair of her hearing aid as soon as possible.’
Specsavers stores, in line with government guidelines, have suspended routine testing for the foreseeable future but emergency and essential eye and hear care is still available to those in need.
A word from Edinburgh Audiology Director
Jonathan Bell, Audiology director for Specsavers Edinburgh, said: ‘We realise the importance of the role that we play in our community at this time more than ever, and we will continue to be there for our patients and our local community the best way we can.
‘People with hearing loss often rely on face-to-face interaction and without an aid they can feel very isolated so we were delighted to be able to promptly repair and return the hearing aid to Abbeyhill.’
Hellen added: ‘We were over the moon when the repaired aids returned. I’m so thankful to Specsavers, Jonathan was fantastic.’