A woman who was holidaying in Wales and needed to visit Specsavers in Carmarthen because she had problems with her glasses has thanked staff for their help.

‘While on holiday in Wales I visited Specsavers in Carmarthen, as I had a problem with spectacles that I had bought a few weeks previously at another Specsavers shop.

‘The staff were most welcoming, patiently listened to my problem and went out of their way to correct things. They managed to squeeze me in for an optometrist appointment even though the shop was very busy. Just a couple of weeks later I have received a new pair of spectacles, which are perfect.

‘Carmarthen did not even charge me for the postage here to France, saying that it was to make up for me having had problems.

‘I give Carmarthen Specsavers 100% for its welcome, patience, efficiency and professionalism.’

Bridget, France

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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