Dear Specsavers,

I am retired and live in Spain near Malaga. Before leaving the UK I always had excellent service from Specsavers, so when I needed new glasses and knew I was coming to Wales to visit my daughter, I decided to make an appointment in the Blackwood store. I also decided to have a hearing test now that my years are advancing!

I rang the branch from Spain and Layanna very kindly made me an appointment for both eye test and hearing test. A few days later I realised that the date coincided with other important arrangements I had, and could not change. Layanna was once more so helpful and arranged another appointment at Cwmbran.

When I arrived for my appointment at Cwmbran they already had all my information and knew I was over from Spain and I was treated like royalty by every staff member. A very pleasant experience overall, and thank you to everyone in that store.

A special thank you to the lovely gentleman who did my hearing test. His honesty in not putting any pressure on me to buy a hearing aid without consulting my family first was refreshing to say the least. I know where I will be going when I do buy my hearing aid.

The service I have received from Layanna far exceeds the customer service expected. I am totally overwhelmed by her kindness and helpfulness which is certainly not necessary as part of her duties.

You have made everything so easy for me every step of the way. Congratulations Specsavers for an overall amazing experience.

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