News

Praise for Gill Craske

02 June, 2014

We are delighted to hear that our Blackburn store gave such wonderful service.

Dispensing optician Gill Craske was concerned when she was informed a lady was unable to collect her glasses due to a serious illness.

On receiving a call from the customer explaining that she could not collect her glasses due to suffering a heart attack, Gill reassured her that she would make sure things were sorted quickly for her.

She posted the glasses to the customer that day with a covering letter wishing her a speedy recovery and advising her to contact the store if she needed any adjustments.

Gill received a thank you from the customer shortly afterwards thanking her for all her help from choosing the frames to the delivery of her glasses and the care and concern she showed.

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