News

Praise for excellent team

11 May, 2017
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A customer in Lancaster has praised the Cheapside store team for their excellent customer service.

'I came into the store having just fallen in Lancaster Town Centre and scratched my glasses. 

Extremely helpful

'Unfortunately I didn't register the young lady's name as I was quite shaken by the fall but she was extremely helpful. I asked if she was able to do anything with the scratches on my glasses to enable me to manage through the weekend as I had a spare pair at home. 

'They were brilliant after a good clean and I was able to continue with my Easter break in Lancaster.  She also checked for me that they were still available to order on the website.

'I would like to express my thanks to the young lady for her help and I can honestly say that she did make a difference and I was able to have a very pleasant Easter weekend despite it starting so dramatically.  Many thanks and this is another example of excellent customer service I have experienced at Specsavers.'

Joyce, Lancaster

At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you’ve had an experience which you’d like to share, please visit our online feedback page.

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