A customer recent customer has praised the staff at East Kilbride for their patience when helping her daughter choose her first ever pair of specs.

She completed a feedback form giving optical consultant Elizabeth Jarvie a special mention.

She said: ‘Elizabeth was very knowledgeable, friendly and patient.

‘As my daughter was picking glasses for the first time, she took a long time to decide what she wanted. Elizabeth helped and advised my daughter without rushing her.’

The customer also remarked that, despite the store being busy, all staff worked together to ensure everyone was attended to.

Welcome feedback

Shirley-Ann Kennedy, store director at Specsavers in East Kilbride said: ‘I’d like to thank our customer for taking the time to leave us feedback.

It is invaluable for ensuring we always offer a first-class service. ‘All our staff are dedicated to providing a great customer experience and I’m delighted this has been recognised by this customer and her daughter as she chose her first specs.’

If you've had an experience you'd like to share please visit our online feedback page.

To leave your feedback

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