Two members of staff at Specsavers in Porthcawl have won an award for going the extra mile with customers.

Dedication to customer service

Optical assistants, Elle Chess and Victoria Bold, both scooped a Customer First Award, an accolade given by Specsavers to recognise and reward team members across the business that go above and beyond to serve customers and exceed their expectations.

Store director, Claire Edwards, nominated Elle, who has worked for Specsavers in Porthcawl for a year, after numerous positive comments from customers about her helpful manner and her overall attitude to service.

One such example involved Elle taking time, outside of her working hours, to hand-deliver a pair of glasses to a customer’s doorstep because they couldn’t make it into the store to pick them up.

Claire also nominated Victoria for her exceptional online feedback from customers and her strive for perfection when serving the Porthcawl community.

Always striving for perfection

Claire said: ‘Both Victoria and Elle are two very important members of our team here at Porthcawl and are shining examples of how all staff should conduct themselves. I’m thrilled that they have both been rewarded for all of their hard work and am very grateful to have two such dedicated employees – well done both!’

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