While Specsavers in Peterborough are closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and to support local key workers.
Customers are being encouraged to contact their local store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
Here to help during lockdown
Recently, the team were able to assist a vulnerable patient who was unable to drop off his hearing aids in store for a repair, as he was self-isolating. A team member offered to take a look at the customers hearing aids at his home free of charge, carrying out the necessary clean and repairs on the equipment – all whilst wearing full PPE.
After cleaning the debris out of the gentleman’s hearing aids, the team member even returned for a second visit later on to drop off some spare drying capsules to the customer who had run out.
Eye and ear heath remains just as important
Chintu Patel, store director at Specsavers in Peterborough, said: ‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs, and to make sure they can see and hear healthily whilst staying at home.
‘Eye and ear health remains really important, and providing the local community and vulnerable people with access to professional optical and audiology services whilst lockdown continues, is why we’re determined to stay operational. Please do give us a call if you need assistance because we’re more than happy to help.’