Outstanding customer service
We are always delighted to receive positive feedback from our customers:
'I wish to bring to your attention the great pleasure it gave me to receive outstanding customer service when I returned to my local branch to express my dissatisfaction with a pair of prescription sunglasses bought some two months previous.
Manager Nicky Osborne could not have been more welcoming, apologetic and helpful, and personally took charge of the situation to ensure I received a replacement.
Throughout the contact, her whole manner was friendly and polite. The replacement was completed within seven days and on my return to the branch I was again greeted by Nicky who ensured that everything was to my satisfaction.'