Outstanding attitude to service
We recently received a positive thank you letter which read:
‘Hi, I had to contact yourselves regarding the glasses I bought this year. My complaint was dealt with immediately and I was referred to the team at East Ham. They took ownership, apologised for the issues and made sure I got the correct glasses I needed.
I was impressed by their outstanding attitude to service particularly Edyta and Sarita, ladies you restored my confidence, thank you very much. It's amazing how many people I have told about the service I received.
Once again thank you.'
Diane, East Ham