News

Outstanding attitude to service

31 October, 2014

We recently received a positive thank you letter which read:

‘Hi, I had to contact yourselves regarding the glasses I bought this year. My complaint was dealt with immediately and I was referred to the team at East Ham. They took ownership, apologised for the issues and made sure I got the correct glasses I needed.

I was impressed by their outstanding attitude to service particularly Edyta and Sarita, ladies you restored my confidence, thank you very much. It's amazing how many people I have told about the service I received.

Once again thank you.'

Diane, East Ham

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