The team from Specsavers in Caterham have received training so that they know how to approach customers with dementia, as well as help raise awareness of the condition.
New skills and knowledge
The store, located at 10 Church Walk Shopping Centre, invited a volunteer from charity Dementia Friends in to take staff through the skills and knowledge required to help their customers who have dementia. The training covered the different types of dementia, symptoms, diagnosis and stages of the disease.
Best possible service
Specsavers Caterham store director, Jaymin Patel said: ‘We receive a large number of elderly customers, some with dementia, so we were keen to improve our staff’s knowledge of the condition so that they could continue to provide the best possible service to everyone. ‘We’re very grateful for Dementia Friends taking the time to come and speak to the staff about this. This training has helped us to give that bit more and we’re pleased to offer this extra support to our community.’