News

Optician praised for thorough and professional service

22 December, 2014

We are always delighted to receive positive feedback from our happy customers:

'I attended an appointment today for an eye test following some visual changes, I have had optic neuritIs twice previously and I have MS. Imram gave me an excellent, thoughtful, efficient, thorough, professional and immensely polite eye examination.

I returned home with her plan of action and she informed me that she will be writing to my gp and possibly referring me to hospital and offering a further appointment at your store for this week. 

Bernadette was extremely personable, kind and supportive ensuring I was seated comfortably and correctly to gain the most accurate readings, during my peripheral vision test and supported me most appropriately when I became slightly tearful, simply due to the implications and previous experience.

Diane gave me great service in helping me select my frames and dealt with the purchase in a seamless easy manner. Please thank your staff for their kind and professional customer care.

It was a very busy Saturday afternoon and they had many customers but gave me their complete attention. The experience has reinforced the trust I have in your profession for which I have the greatest respect.

An optician was the first person to advise me to attend casualty during my initial optic neuritis in 1986 which resulted in my diagnosis.

many, many thanks' 

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