We’re thrilled that our store opened on 29 June for a wider range of services,following approval from the Health and Social Care Board. We operated an urgent and essential care only service throughout the COVID-19 restrictions. A wide breadth of optical and audiology services, including eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids and other products, are now available. Priority will be given to those with emergency, essential and more pressing clinical needs. To help manage social distancing, we are encouraging customers to book an appointment in advance by phone or online.
Safety with you and our staff in mind
In line with NHS guidance, store colleagues will use personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised between each patient. New measures will also include restrictions on the number of customers allowed in stores at any one-time, strict social distancing rules and, where possible, card instead of cash payments.
Colleagues at each store will greet customers on arrival and assist them through the new processes, providing reassurance and answering any questions. Guidelines, which are designed to keep customers and colleagues safe, will mean fewer people are allowed in our store and maintaining high levels of cleanliness may mean testing takes a little longer.
RemoteCare and Ask the Expert still available
If a customer can’t attend a store, care and support can still be accessed through Specsavers RemoteCare video and telephone consultation service, and our Ask The Expert Facebook group.