Team members at Specsavers Newbury have recently qualified as Dementia Friends to support their local customers, and their families, who suffer with the condition.
Staff members undertook the training which is run by the Alzheimer’s Society to improve their understanding and awareness of the disease and the best ways to care for customers with dementia.
A word from the director
‘I’ve seen first-hand, in the store, how much this condition can affect people so it’s been fantastic to take part in this training.’ said Alison, ophthalmic director.
‘It’s becoming more and more important to understand how to care for customers who come into store with difficult conditions such as dementia and Alzheimer’s. It’s great to be part of a team who can now offer this kind of specialist care.’
Dementia Friends training
The Dementia Friends course takes trainees through all aspects of the condition and the many ways it affects people. The training course for Specsavers staff also covers how the senses are affected, in particular hearing and sight.