The team at New Malden were recently able to help a local resident who had a suppressed immune system from a previous illness. He been experiencing blurring and wavy vision and was recommended by his consultant to go to Specsavers instead of risking coming into hospital.
Hospital grade technology
After a triage over the phone, the store carried out a thorough eye test and an OCT (optical coherence tomography) scan, which allows opticians to look deeper into the eyes and the structures within them. and The results were shared with the patient’s consultant so that they could continue the support.
Thanks to the hospital grade technology available in store, Specsavers stores have been able to offer an alternative to those with vision concerns and thanks to the new system of Remote Care, patients can now be seen through video consultations as an extra precaution.
Here to help, in store or remotely
Karina Peshawaria the dispensing optician at New Malden says: ‘We would like the community to know that although we have suspended all routine eye tests, we are still very much open to assist with any eye health or vision-related problems.’
‘Many issues like this can be resolved safely without needing to visit the store as we’ve launched RemoteCare, which sees our optometrists on hand for video call and telephone consultations. It's vital that people feel like they’re able to discuss their concerns and that anyone with an eye problem is able to access the care they require.’