Specsavers in Newport has opened its new store on Austin Friars, which has seen a £500,000 investment.

The new 2,310 sq ft store, adjacent to Friars Walk, sees the business relocate from High Street, where it first opened in 1988.

Store expansion

Spanning over two floors, the store has nine test rooms and four pre-screening booths as well as dedicated contact lens, low vision and audiology departments, complete with a soundproof booth.

The store has replaced its traditional reception desks and staff will meet customers as they enter the store and register them for their appointment on a tablet device, creating a spacious environment to display the store’s 1,300 frames.

As part of its investment, the store has a 3D camera, which takes a picture of the back of an eye to closely monitor a person’s eye health.

It is being used in conjunction with the Royal Gwent Hospital’s ophthalmology department so that the store can co-manage customers with glaucoma.

‘Growing demand’

Specsavers Newport currently employs 42 members of staff and it has appointed a retail manager to oversee the day-to-day running of the new store.

David Lewis is now responsible for retail operations, customer service and staffing. A further five staff have been appointed to work in the Austin Friars store.

Jason Williams, store director of Specsavers in Newport, said: ‘At Specsavers, we pride ourselves on delivering the highest professional standards and customer service, and we needed a new premises to meet the growing demand for our optical and audiology services.

‘We’re excited to open in a part of Newport that seen such significant investment in the last few years and we look forward to welcoming our customers to our new home to see for themselves the improved services we’re offering from Austin Friars.’

All Newport store information

Back to News