While Specsavers at Bybrook Sainsbury’s in Simone Weil Avenue are closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and support local key workers.
Last week, team member Neil popped out to visit a regular customer at the Ashford store in County Square Shopping Centre to fix her glasses – following social distancing rules of course.
Supporting the community
The hinges on her glasses were unsalvageable, but fortunately the customer had an old pair of frames in the same design, so Neil was able to make a good workable pair for her from the two.
And he even took her an Easter Egg as an extra surprise.
Providing essential care
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised. The store are seeing people by appointment only, in line with government advice, and are following all current guidance.
A word from the store director
Robert Marsden, store director at Bybrook Sainsbury’s, said: ‘We were delighted to be able to help this customer – and to make her smile at such a challenging time.
‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs – so please give us a call if you need us.’