Audiology director Westly Fox first started working in the industry 25 years ago in the lab. Since then he has had a fantastic career journey all the way up the ladder.
The forty-year-old, who is born and bred in Ipswich, started working at the opticians in 1993 as a tint boy, spending his summer holiday in the lab creating tinted lenses for customers. For the next 15 years he worked as a lab technician and lab manager in various stores across the region before joining Specsavers Felixstowe in 2007 as retail manager.
Westly said: ‘It was definitely the right decision for me, moving to the shop floor. I love interacting with patients and making those relationships. I still often enjoy a chat and a cup of tea with people who I used to see, when I was working on the optics side of the business.’
A mix of both my passions
Five years later store director Naeem Kazi suggested that Westly study to become an audiologist. Westly said: ‘When Naeem approached me about taking the HAD (hearing aids dispenser) course, I jumped at the chance. It was a great opportunity to mix both my passions for customer service and technology, while helping people at the same time.’
Westly studied at Anglia Ruskin University in 2012, learning from audiology bigwig Marian Tate Mulberry. After graduating he worked across Norwich, Ipswich, Sudbury, Clacton and Felixstowe, and in 2015 decided to take part in Specsavers directorship course, Pathway.
In 2016 Westly came back to Felixstowe as the audiology director, taking care of the hearing services both there and at sister store Sudbury. He added: ‘It was always my dream to come back to Felixstowe as the director. We are like family. I enjoy my job and to see the joy that hearing aids can bring is incredible.’
‘My priority is to help people’
In the near future Westly plans on extending the business. At the moment on top of the services Monday to Saturday at the store, he holds a weekly clinic at The Grove Medical Centre every Wednesday. He continued: ‘customer service is of the upmost importance. My priority is to help people improve their hearing and give them a great experience.
‘People should especially come to us if they are suffering with their hearing or their ears. We don’t just sell people hearing aids, we can help detect medical conditions and refer patients when necessary.’
In his spare time Westly spends time with his partner Laura and his children Blake, 17, Leigh, 8 and Eva 6. He also enjoys reading and builds computers as a hobby.