We were delighted to receive this letter of thanks from a customer. 

‘Dear Specsavers,

What an excellent job your team are doing in Luton. I came for an eye test and new glasses. All the staff had great competence and were really professional. I was not kept waiting too long and all the staff were helpful.

The offer I went for was really good and I am happy with my glasses and my first ever pair of prescription sunglasses. The new offer ideas like Golden Ticket are very generous and after care is superb.

I also warm to the fact that your staff are made up of a diverse cross-section of people irrespective of age, race, gender and so on. Everybody seems to get and are happy in their jobs which is a reflection of effective leadership.

I wish all businesses had the outstanding level of customer service that yours does.'

 

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