Lord street team go the extra mile for customer service
Specsavers hearing centre in Liverpool Lord Street has received some outstanding feedback from a customer who visited the store with her mother. Needing support with her mother’s hearing aids, they were impressed with the helpfulness and professionalism of staff member, Claire O’Hera. To express her gratitude to the friendly service, Miss P Woods wrote a letter thanking the store.
Miss P. Woods writes:
‘I attended the Lord Street branch with my mum, Ada Woods, who had an appointment for 11am and we were seen by Claire O'Hera.
I would just like to thank her for her support with my mum hearing aids and the method she used to explain to my mum about her hearing was easy to understand and professional.
The service we received was outstanding. Claire is a valid member of staff and went that extra mile for us.
Her friendly approach and her support was much appreciated. Thanks again.’
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